Conditions of Use
The terms for using Kapsule, including your rights and responsibilities when browsing, purchasing, or creating an account.
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Legal Policies
Here you’ll find all the policies that help keep Kapsule safe, fair, and easy to use. Please choose a policy to read the full details.
Privacy Policy
How we collect, use, and protect your personal information, plus your choices and data rights.
Read policyRefunds & Returns Policy
What to do if something isn’t right—timeframes, eligibility, and how refunds are processed.
Read policyBuyer Guarantee
Shop with confidence—our promise if an item arrives damaged, not as described, or doesn’t arrive.
Read policySeller Policy & Code of Conduct
Standards for Sellers on Kapsule—listings, shipping, returns, and customer care requirements.
Read policyProhibited & Restricted Content Policy
Items and content that aren’t allowed on Kapsule, plus restricted categories that need approval.
Read policyCommunity Guidelines
Our expectations for respectful behaviour across reviews, messages, and the wider Kapsule community.
Read policyQuestions about a policy?
If anything is unclear, our team is happy to help explain how a policy applies to your situation.
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