Legal Policies

Here you’ll find all the policies that help keep Kapsule safe, fair, and easy to use. Please choose a policy to read the full details.

The terms for using Kapsule, including your rights and responsibilities when browsing, purchasing, or creating an account.

How we collect, use, and protect your personal information, plus your choices and data rights.

What to do if something isn’t right—timeframes, eligibility, and how refunds are processed.

Shop with confidence—our promise if an item arrives damaged, not as described, or doesn’t arrive.

Standards for Sellers on Kapsule—listings, shipping, returns, and customer care requirements.

Items and content that aren’t allowed on Kapsule, plus restricted categories that need approval.

Our expectations for respectful behaviour across reviews, messages, and the wider Kapsule community.

If anything is unclear, our team is happy to help explain how a policy applies to your situation.