About Kapsule
Kapsule is New Zealand’s own marketplace — a single, trusted place to discover local brands, compare great products, and shop with confidence. We bring Sellers and shoppers together with fast performance, clear policies, and a customer-first approach.
Trust & Buyer Guarantee
Shop with confidence. If something isn’t right — damaged, not as described, or missing — our Buyer Guarantee and support team will make it right.
Fast Delivery & Tracking
See estimated delivery at checkout and track parcels as they move. Buying from multiple Sellers? Your items arrive in tidy, separate packages.
Local & Diverse Sellers
Discover new brands and support NZ businesses across home, fashion, tech, beauty, pets, groceries, and more — all in one place.
Easy Returns & Friendly Support
If plans change or something goes wrong, returns are clear and simple — and real people are here to help.
Our Story
Kapsule began with a simple idea: make it easier for people in Aotearoa to find what they love from brands they can trust — all in one place. We highlight great local Sellers, keep checkout fast, and back every purchase with clear policies and real support.
From everyday essentials to the latest trends, we bring together a wide range of products with an experience designed around you.
How Kapsule Works
Browse by category or search across the marketplace. At checkout you’ll see delivery estimates; once dispatched we’ll send tracking so you can follow your order. Products are shipped by each Seller — if you buy from multiple Sellers, your items arrive in separate parcels. If anything isn’t right, our Buyer Guarantee covers you.
- Fast, secure checkout and easy order tracking
- Transparent delivery estimates and clear returns
- Buyer Guarantee for items not as described, damaged, or missing
What We Value
- Trust: Clear policies, verified Sellers, and proactive help when you need it.
- Performance: A fast experience with fewer clicks to get things done.
- Fairness: Sensible standards that help great Sellers thrive and customers feel confident.
Our Commitment
Doing right by customers and Sellers guides every decision.
- Respecting your data and privacy
- Setting clear expectations for delivery and returns
- Listening to feedback and improving continuously
Policies & Help
The details, all in one place — and real people when you need them.