/* ─── Kapsule Chat Widget — Aro ─── */
/* FULLY ISOLATED — all rules scoped to #kapsule-chat-root */

@import url('https://fonts.googleapis.com/css2?family=Outfit:wght@300;400;500;600&display=swap');

/* ─── Full Reset for Widget Container ─── */
#kapsule-chat-root,
#kapsule-chat-root *,
#kapsule-chat-root *::before,
#kapsule-chat-root *::after {
  margin: 0 !important;
  padding: 0 !important;
  box-sizing: border-box !important;
  border: none !important;
  outline: none !important;
  text-decoration: none !important;
  list-style: none !important;
  font-family: 'Outfit', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif !important;
  line-height: 1.5 !important;
  font-size: 14px !important;
  color: #2d3142 !important;
  background: transparent !important;
  letter-spacing: normal !important;
  text-transform: none !important;
  font-weight: 400 !important;
  font-style: normal !important;
  text-align: left !important;
  vertical-align: baseline !important;
  float: none !important;
  clear: none !important;
  text-shadow: none !important;
  filter: none !important;
  -webkit-appearance: none !important;
  appearance: none !important;
}

/* ─── Chat Bubble (Trigger Button) ─── */
#kapsule-chat-root #kapsule-chat-bubble {
  position: fixed !important;
  bottom: 24px !important;
  right: 24px !important;
  width: 60px !important;
  height: 60px !important;
  min-width: 60px !important;
  min-height: 60px !important;
  max-width: 60px !important;
  max-height: 60px !important;
  border-radius: 50% !important;
  background: linear-gradient(135deg, #14bccf, #0f9aab) !important;
  border: none !important;
  cursor: pointer !important;
  z-index: 99998 !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  box-shadow: 0 4px 20px rgba(20, 188, 207, 0.25), 0 8px 32px rgba(0, 0, 0, 0.12) !important;
  transition: all 0.3s cubic-bezier(0.34, 1.56, 0.64, 1) !important;
  outline: none !important;
  overflow: hidden !important;
  opacity: 1 !important;
  visibility: visible !important;
  transform: none !important;
  pointer-events: auto !important;
}

#kapsule-chat-root #kapsule-chat-bubble:hover {
  transform: scale(1.08) !important;
  box-shadow: 0 6px 28px rgba(20, 188, 207, 0.25), 0 20px 60px rgba(0, 0, 0, 0.2) !important;
}

#kapsule-chat-root #kapsule-chat-bubble:active {
  transform: scale(0.95) !important;
}

#kapsule-chat-root #kapsule-chat-bubble svg {
  width: 28px !important;
  height: 28px !important;
  fill: #ffffff !important;
  color: #ffffff !important;
  transition: transform 0.3s ease !important;
  display: inline-block !important;
}

#kapsule-chat-root #kapsule-chat-bubble.kc-open svg.kc-chat-icon {
  display: none !important;
}

#kapsule-chat-root #kapsule-chat-bubble.kc-open svg.kc-close-icon {
  display: inline-block !important;
}

#kapsule-chat-root #kapsule-chat-bubble svg.kc-close-icon {
  display: none !important;
}

@keyframes kc-pulse {
  0%, 100% { box-shadow: 0 4px 20px rgba(20, 188, 207, 0.25), 0 8px 32px rgba(0, 0, 0, 0.12); }
  50% { box-shadow: 0 4px 36px rgba(20, 188, 207, 0.4), 0 8px 32px rgba(0, 0, 0, 0.12); }
}

#kapsule-chat-root #kapsule-chat-bubble.kc-pulse {
  animation: kc-pulse 2s ease-in-out 3 !important;
}

#kapsule-chat-root #kapsule-chat-bubble .kc-unread {
  position: absolute !important;
  top: -2px !important;
  right: -2px !important;
  width: 18px !important;
  height: 18px !important;
  background: #ef4444 !important;
  border-radius: 50% !important;
  border: 2px solid #ffffff !important;
  font-size: 10px !important;
  font-weight: 600 !important;
  color: #ffffff !important;
  display: none !important;
  align-items: center !important;
  justify-content: center !important;
}

/* ─── Chat Window ─── */
#kapsule-chat-root #kapsule-chat-window {
  position: fixed !important;
  bottom: 96px !important;
  right: 24px !important;
  width: 380px !important;
  height: 560px !important;
  max-height: calc(100vh - 120px) !important;
  background: #ffffff !important;
  border-radius: 16px !important;
  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.2), 0 4px 16px rgba(0, 0, 0, 0.1) !important;
  z-index: 99999 !important;
  display: flex !important;
  flex-direction: column !important;
  overflow: hidden !important;
  opacity: 0 !important;
  transform: translateY(16px) scale(0.96) !important;
  pointer-events: none !important;
  transition: all 0.3s cubic-bezier(0.34, 1.56, 0.64, 1) !important;
}

#kapsule-chat-root #kapsule-chat-window.kc-visible {
  opacity: 1 !important;
  transform: translateY(0) scale(1) !important;
  pointer-events: all !important;
}

/* ─── Header ─── */
#kapsule-chat-root .kc-header {
  background: linear-gradient(135deg, #1a1e2e, #252a3a) !important;
  padding: 18px 20px !important;
  display: flex !important;
  align-items: center !important;
  gap: 12px !important;
  flex-shrink: 0 !important;
}

#kapsule-chat-root .kc-header-avatar {
  width: 38px !important;
  height: 38px !important;
  min-width: 38px !important;
  min-height: 38px !important;
  max-width: 38px !important;
  max-height: 38px !important;
  border-radius: 50% !important;
  background: linear-gradient(135deg, #14bccf, #0f9aab) !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  flex-shrink: 0 !important;
  overflow: hidden !important;
}

#kapsule-chat-root .kc-header-avatar svg {
  width: 20px !important;
  height: 20px !important;
  fill: #ffffff !important;
  color: #ffffff !important;
}

#kapsule-chat-root .kc-header-avatar .kc-logo-img {
  width: 100% !important;
  height: 100% !important;
  border-radius: 50% !important;
  object-fit: cover !important;
  display: block !important;
}

#kapsule-chat-root .kc-header-info {
  flex: 1 !important;
  display: block !important;
}

#kapsule-chat-root .kc-header-name {
  font-weight: 600 !important;
  font-size: 15px !important;
  color: #ffffff !important;
  letter-spacing: -0.01em !important;
  display: block !important;
}

#kapsule-chat-root .kc-header-status {
  font-weight: 400 !important;
  font-size: 12px !important;
  color: #8892a4 !important;
  display: flex !important;
  align-items: center !important;
  gap: 5px !important;
  margin-top: 1px !important;
}

#kapsule-chat-root .kc-status-dot {
  width: 7px !important;
  height: 7px !important;
  min-width: 7px !important;
  min-height: 7px !important;
  border-radius: 50% !important;
  background: #34d399 !important;
  display: inline-block !important;
}

#kapsule-chat-root .kc-header-close {
  background: transparent !important;
  border: none !important;
  cursor: pointer !important;
  padding: 2px !important;
  border-radius: 6px !important;
  transition: background 0.2s !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  width: 24px !important;
  height: 24px !important;
  min-width: 24px !important;
  min-height: 24px !important;
  max-width: 24px !important;
  max-height: 24px !important;
  box-shadow: none !important;
}

#kapsule-chat-root .kc-header-close:hover {
  background: rgba(255, 255, 255, 0.08) !important;
}

#kapsule-chat-root .kc-header-close svg {
  width: 14px !important;
  height: 14px !important;
  min-width: 14px !important;
  min-height: 14px !important;
  fill: #8892a4 !important;
  color: #8892a4 !important;
  background: transparent !important;
}

/* ─── Messages Area ─── */
#kapsule-chat-root .kc-messages {
  flex: 1 !important;
  overflow-y: auto !important;
  overflow-x: hidden !important;
  padding: 20px !important;
  display: flex !important;
  flex-direction: column !important;
  gap: 12px !important;
  scroll-behavior: smooth !important;
  background: #f4f5f7 !important;
  min-height: 0 !important;
}

#kapsule-chat-root .kc-messages::-webkit-scrollbar {
  width: 5px !important;
}

#kapsule-chat-root .kc-messages::-webkit-scrollbar-track {
  background: transparent !important;
}

#kapsule-chat-root .kc-messages::-webkit-scrollbar-thumb {
  background: rgba(0, 0, 0, 0.12) !important;
  border-radius: 10px !important;
}

/* ─── Message Bubbles ─── */
#kapsule-chat-root .kc-message {
  display: flex !important;
  gap: 8px !important;
  max-width: 88% !important;
  animation: kc-fadeIn 0.25s ease-out !important;
}

@keyframes kc-fadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

#kapsule-chat-root .kc-message.kc-agent {
  align-self: flex-start !important;
}

#kapsule-chat-root .kc-message.kc-customer {
  align-self: flex-end !important;
  flex-direction: row-reverse !important;
}

#kapsule-chat-root .kc-message-avatar {
  width: 28px !important;
  height: 28px !important;
  min-width: 28px !important;
  min-height: 28px !important;
  max-width: 28px !important;
  max-height: 28px !important;
  border-radius: 50% !important;
  background: linear-gradient(135deg, #14bccf, #0f9aab) !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  flex-shrink: 0 !important;
  margin-top: 2px !important;
  overflow: hidden !important;
}

#kapsule-chat-root .kc-message-avatar svg {
  width: 14px !important;
  height: 14px !important;
  fill: #ffffff !important;
  color: #ffffff !important;
}

#kapsule-chat-root .kc-message-avatar .kc-logo-img {
  width: 100% !important;
  height: 100% !important;
  border-radius: 50% !important;
  object-fit: cover !important;
  display: block !important;
}

#kapsule-chat-root .kc-message.kc-customer .kc-message-avatar {
  display: none !important;
}

#kapsule-chat-root .kc-bubble {
  padding: 10px 14px !important;
  font-size: 14px !important;
  line-height: 1.5 !important;
  color: #2d3142 !important;
  word-wrap: break-word !important;
  display: block !important;
}

#kapsule-chat-root .kc-agent .kc-bubble {
  background: #ffffff !important;
  border-radius: 2px 10px 10px 10px !important;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06) !important;
}

#kapsule-chat-root .kc-customer .kc-bubble {
  background: linear-gradient(135deg, #14bccf, #0f9aab) !important;
  color: #ffffff !important;
  border-radius: 10px 2px 10px 10px !important;
}

#kapsule-chat-root .kc-bubble a {
  color: #0f9aab !important;
  text-decoration: underline !important;
  text-underline-offset: 2px !important;
  cursor: pointer !important;
}

#kapsule-chat-root .kc-customer .kc-bubble a {
  color: #ffffff !important;
}

/* ─── Typing Indicator ─── */
#kapsule-chat-root .kc-typing {
  display: flex !important;
  align-items: center !important;
  gap: 8px !important;
  align-self: flex-start !important;
  max-width: 88% !important;
}

#kapsule-chat-root .kc-typing .kc-bubble {
  background: #ffffff !important;
  border-radius: 2px 10px 10px 10px !important;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06) !important;
  padding: 12px 18px !important;
  display: flex !important;
  gap: 4px !important;
  align-items: center !important;
}

#kapsule-chat-root .kc-typing-dot {
  width: 6px !important;
  height: 6px !important;
  min-width: 6px !important;
  min-height: 6px !important;
  background: #8892a4 !important;
  border-radius: 50% !important;
  animation: kc-typingBounce 1.4s ease-in-out infinite !important;
  display: inline-block !important;
}

#kapsule-chat-root .kc-typing-dot:nth-child(2) { animation-delay: 0.2s !important; }
#kapsule-chat-root .kc-typing-dot:nth-child(3) { animation-delay: 0.4s !important; }

@keyframes kc-typingBounce {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
  30% { transform: translateY(-4px); opacity: 1; }
}

/* ─── Escalation Banner ─── */
#kapsule-chat-root .kc-escalation-banner {
  background: linear-gradient(135deg, #fef3c7, #fde68a) !important;
  padding: 10px 16px !important;
  font-size: 13px !important;
  color: #92400e !important;
  text-align: center !important;
  display: none !important;
  flex-shrink: 0 !important;
}

#kapsule-chat-root .kc-escalation-banner.kc-show {
  display: block !important;
}

/* ─── Input Area ─── */
#kapsule-chat-root .kc-input-area {
  padding: 10px 14px !important;
  background: #ffffff !important;
  border-top: 1px solid rgba(0, 0, 0, 0.06) !important;
  display: flex !important;
  gap: 10px !important;
  align-items: flex-end !important;
  flex-shrink: 0 !important;
}

#kapsule-chat-root .kc-input-wrapper {
  flex: 1 !important;
  position: relative !important;
  display: block !important;
}

#kapsule-chat-root .kc-input {
  width: 100% !important;
  border: 1.5px solid rgba(0, 0, 0, 0.08) !important;
  border-radius: 12px !important;
  padding: 8px 12px !important;
  font-size: 14px !important;
  color: #2d3142 !important;
  background: #f4f5f7 !important;
  resize: none !important;
  outline: none !important;
  max-height: 80px !important;
  min-height: 36px !important;
  height: 36px !important;
  overflow-y: auto !important;
  transition: border-color 0.2s, background 0.2s !important;
  display: block !important;
  rows: 1 !important;
}

#kapsule-chat-root .kc-input:focus {
  border-color: #14bccf !important;
  background: #ffffff !important;
}

#kapsule-chat-root .kc-input::placeholder {
  color: #6b7280 !important;
  opacity: 1 !important;
}

#kapsule-chat-root .kc-send-btn {
  width: 36px !important;
  height: 36px !important;
  min-width: 36px !important;
  min-height: 36px !important;
  max-width: 36px !important;
  max-height: 36px !important;
  border-radius: 12px !important;
  background: linear-gradient(135deg, #14bccf, #0f9aab) !important;
  border: none !important;
  cursor: pointer !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  flex-shrink: 0 !important;
  transition: all 0.2s !important;
  opacity: 0.5 !important;
}

#kapsule-chat-root .kc-send-btn.kc-active {
  opacity: 1 !important;
}

#kapsule-chat-root .kc-send-btn:hover.kc-active {
  transform: scale(1.05) !important;
}

#kapsule-chat-root .kc-send-btn:active.kc-active {
  transform: scale(0.95) !important;
}

#kapsule-chat-root .kc-send-btn svg {
  width: 18px !important;
  height: 18px !important;
  fill: #ffffff !important;
  color: #ffffff !important;
}

#kapsule-chat-root .kc-send-btn:disabled {
  opacity: 0.3 !important;
  cursor: default !important;
}

/* ─── Footer ─── */
#kapsule-chat-root .kc-footer {
  padding: 6px 16px 10px !important;
  text-align: center !important;
  font-size: 11px !important;
  color: #6b7280 !important;
  background: #ffffff !important;
  flex-shrink: 0 !important;
}

#kapsule-chat-root .kc-footer a {
  color: #0f9aab !important;
  text-decoration: none !important;
  cursor: pointer !important;
  font-size: inherit !important;
  font-weight: inherit !important;
}

#kapsule-chat-root .kc-end-chat {
  color: #9ca3af !important;
  cursor: pointer !important;
  transition: color 0.2s !important;
  text-decoration: none !important;
}

#kapsule-chat-root .kc-end-chat:hover {
  color: #ef4444 !important;
}

#kapsule-chat-root .kc-footer-sep {
  color: #d1d5db !important;
  margin: 0 4px !important;
  display: inline !important;
}

/* ─── Quick Actions ─── */
#kapsule-chat-root .kc-quick-actions {
  display: flex !important;
  flex-wrap: wrap !important;
  gap: 5px !important;
  padding: 0 20px 10px !important;
  background: #f4f5f7 !important;
  flex-shrink: 0 !important;
}

#kapsule-chat-root .kc-quick-btn {
  font-size: 11px !important;
  font-weight: 500 !important;
  color: #0f9aab !important;
  background: #ffffff !important;
  border: 1px solid rgba(20, 188, 207, 0.15) !important;
  border-radius: 14px !important;
  padding: 4px 10px !important;
  cursor: pointer !important;
  transition: all 0.2s !important;
  white-space: nowrap !important;
  display: inline-block !important;
  line-height: 1.3 !important;
}

#kapsule-chat-root .kc-quick-btn:hover {
  background: #e6f8fa !important;
  border-color: #14bccf !important;
}

/* ─── Product Cards ─── */
#kapsule-chat-root .kc-products {
  display: flex !important;
  flex-direction: column !important;
  gap: 6px !important;
  margin-top: 10px !important;
  width: 100% !important;
}

#kapsule-chat-root .kc-product-card {
  display: flex !important;
  align-items: center !important;
  gap: 10px !important;
  padding: 8px !important;
  background: #f8f9fa !important;
  border: 1px solid #e8e9eb !important;
  border-radius: 10px !important;
  text-decoration: none !important;
  transition: all 0.2s ease !important;
  cursor: pointer !important;
  overflow: hidden !important;
}

#kapsule-chat-root .kc-product-card:hover {
  border-color: #14bccf !important;
  background: #f0fbfc !important;
  box-shadow: 0 2px 8px rgba(20, 188, 207, 0.12) !important;
}

#kapsule-chat-root .kc-product-img {
  width: 52px !important;
  height: 52px !important;
  min-width: 52px !important;
  min-height: 52px !important;
  max-width: 52px !important;
  max-height: 52px !important;
  border-radius: 8px !important;
  object-fit: cover !important;
  display: block !important;
  background: #eee !important;
}

#kapsule-chat-root .kc-product-img-placeholder {
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  font-size: 20px !important;
  background: #f0f0f0 !important;
}

#kapsule-chat-root .kc-product-info {
  flex: 1 !important;
  min-width: 0 !important;
  display: flex !important;
  flex-direction: column !important;
  gap: 1px !important;
}

#kapsule-chat-root .kc-product-name {
  font-weight: 500 !important;
  font-size: 13px !important;
  color: #2d3142 !important;
  line-height: 1.3 !important;
  display: -webkit-box !important;
  -webkit-line-clamp: 2 !important;
  -webkit-box-orient: vertical !important;
  overflow: hidden !important;
  text-overflow: ellipsis !important;
}

#kapsule-chat-root .kc-product-price {
  font-weight: 600 !important;
  font-size: 14px !important;
  color: #0f9aab !important;
  line-height: 1.3 !important;
}

#kapsule-chat-root .kc-product-vendor {
  font-size: 11px !important;
  color: #8892a4 !important;
  line-height: 1.2 !important;
}

#kapsule-chat-root .kc-product-rating {
  display: flex !important;
  gap: 1px !important;
  align-items: center !important;
  line-height: 1 !important;
}

#kapsule-chat-root .kc-star {
  font-size: 10px !important;
  line-height: 1 !important;
  display: inline-block !important;
}

#kapsule-chat-root .kc-star-full {
  color: #f59e0b !important;
}

#kapsule-chat-root .kc-star-half {
  color: #fbbf24 !important;
}

#kapsule-chat-root .kc-star-empty {
  color: #d1d5db !important;
}

#kapsule-chat-root .kc-product-arrow {
  margin-left: auto !important;
  color: #14bccf !important;
  font-size: 16px !important;
  font-weight: 300 !important;
  flex-shrink: 0 !important;
  display: block !important;
}

/* ─── Mobile ─── */
@media (max-width: 480px) {
  #kapsule-chat-root #kapsule-chat-window {
    bottom: 0 !important;
    right: 0 !important;
    left: 0 !important;
    width: 100% !important;
    height: 100% !important;
    max-height: 100vh !important;
    border-radius: 0 !important;
  }

  #kapsule-chat-root #kapsule-chat-bubble {
    bottom: 80px !important;
    right: 16px !important;
  }
}

/* ─── Reduce motion ─── */
@media (prefers-reduced-motion: reduce) {
  #kapsule-chat-root,
  #kapsule-chat-root * {
    animation-duration: 0.01ms !important;
    transition-duration: 0.01ms !important;
  }
}